Customer Testimonials for Lake Norman Imports

J Rover - 2013 Range Rover Sport

THE ULTIMATE CAR BUYING EXPERIENCE

I’ve purchased vehicles from a used car lot, an auction, and brand new from a Mercedes dealership. But this was by far the best car buying experience I’ve ever had!  

Disclaimer: I purposely did not write a review for almost 1 year after signing the papers and guess what…I’m just as excited today about the purchase and experience as I was the day I bought from Lake Norman Imports!!

We have a boat on Lake Norman and for years drove past this dealership. You couldn’t help but to stop to take a peak every few months because of all the cool cars on the lot. They have the absolute best luxury vehicle collection of anyone I know. Everything is in excellent condition and more affordable than competitors. All the reviews online are amazing, which is very rare in this industry. And just as important, they have the best customer service team EVER. Honest, friendly, down-to-earth people.

After doing much research and having horrible experiences with others, I picked up the phone, called Lake Norman Imports and Garrett Beam answered. I told him I was on the market for a white 2013 Range Rover Sport HSE with tan leather, the 2-toned chocolate dash board, around 50,000 miles or less for $40K’ish. I said “If you find that for me, I will buy it.” He said he would find me that vehicle and sure enough, not even 1 week later he called to say a former customer of theirs that bought the exact RR I wanted was coming to trade up for a new one - WOW! I bought the Rover the same day I test drove it.

I’ve pinged Garrett throughout the year for this and that and he always delivers. They changed my rims to ones I liked better. They service my car. Let me drive another car off the lot if I need to run errands. Set me up at a desk so I can work from there. Offer bottled water or soda each visit. Washes my car too. Once, I accidentally left some birthday cupcakes at the dealership. Ricky drove them to the restaurant I was at just in time for our celebration. Garry is fun to talk to when hanging out there. Joe helped walk me through a minor mechanical issue by phone and I was able to fix it myself. And if that’s not enough, the dogs that run around inside are the cutest (and wear bow ties)!

See, this wasn’t a onetime transaction. This is a relationship throughout the ownership of this vehicle.

A lifelong customer,

J-ROVER  

Lake Norman Imports - 2010 BMW 335i

Best buying experience ever! Integrity throughout! by innkeeper231 from Washington, DC I spoke with Garry and Al by telephone prior to purchasing the vehicle. They were excellent to work with and they immediately demonstrated their integrity and commitment to customers. Purchasing from out of state, I flew in to Charlotte to pick up the car. Prior to my arrival, Garry told me that Maddie would meet me at the airport to drive me to their location. As soon as my flight landed, Maddie phoned and told me she would meet me at arrival curbside. She told me to look for a blonde in a small white BMW - I laughed to myself thinking, "I didn't think I'd ever hear that in my lifetime - I'm liking this deal already" :) Maddie was delightful - her gracious welcome was echoed by both Chance and Al when I arrived at their location. The car was detailed and ready to drive when I arrived. Chance took me on an excellent test drive and answered all of my questions in a very informed manner. When I pointed out one small issue with the car (wheel alignment), he arranged to have this serviced at a facility across the street - while we completed the paperwork. They even offered to buy me lunch. Throughout the process, everyone that I encountered was sincere and helpful. I observed their same courtesy and exceptional service with other customers while I was there. I am in the customer service business, and I wish they all could work with me. I drove the 400 miles back to my home that same afternoon. The car ran PERFECTLY and I am extremely happy with my purchase. We often hear of exceeding expectations, but the staff and the cars at Lake Norman Imports nailed it. I am happier with my purchase than I expected to be - which is extremely rare. Don't hesitate to work with these wonderful people. You will be glad you did. Chance and Maddie, all the best in the future. I left North Carolina considering you friends, and I hope to see you again in TC. I'll look you up!!

Lake Norman Imports - 2008 Lexus SC430

Best place to buy! by Amy Chappell from Denver | April 10, 2014 I went to several dealers before buying my Lexus, Lake Norman Imports was the best experience I have ever had. It was like I was buying from friends. It was a relaxed negotiation and I think I got a great deal on a great car. Thanks Al and Garry.

Lake Norman Imports - 2012 Cadillac CTS-V

Second to None! by Nste5100 from Bedford NH | March 26, 2014 My dealings with Garry and Chance were second to none. I had visited other dealers looking for a particular vehicle and they did all the research for me and successfully found what I was looking for! I would highly recommend them to and type of car buyer. Prices are great too!!

Lake Norman Imports - 2007 Mercedes-Benz CLS550

Best Place EVER!!!! by Jeanee Alexander from Charlotte, NC | March 20, 2014 Bought my first Mercedes Benz and I had the best car buying experience ever! Everyone is so nice and friendly and that just made this such a memorable experience. They have a great selection of cars and trucks at great prices, it's unbelievable! Go by and see Gary and he will make sure you find what you want at a good deal! Thanks Lake Norman Imports!

Lake Norman Imports - 2006 Chevrolet Tahoe

Great Place!! by Chris Fitch from Cornelius, NC | February 6, 2014 I have bought 2 trucks from Garry it was a nice and relaxed buying experience. Great place to buy a car.

Lake Norman Imports - 2008 Land Rover Range Rover HSE

We love our 2008 Land Rover Range Rover HSE!! by John & Donna from Charlotte, NC | January 27, 2014 Lake Norman Imports has a very diversified inventory of beautiful luxury vehicles. Our experience with the owners and staff was perfect. We love our low mileage 2008 Land Rover Range Rover HSE. It looks and drives like a brand new car. Thank you all so much for a good experience this afternoon. We will recommend you to all of our friends and relatives.

Lake Norman Imports - 2012 Jeep Wrangler Unlimited

Family Friendly, Great service!! by Jeremy Ray from Rock Hill, SC | January 27, 2014 My wife found a great online price for Jeep Wrangler Unlimited. We had been shopping for the perfect deal for several years and we found it at Lake Norman Imports! I called Gary, we went and test drove the Jeep and had a deal in no time at all. These guys care about their customers! Our kids had a great time hanging out with the pet parrot. I am one of many happy customers that shop at Lake Norman Imports!

Lake Norman Imports - 2009 Mercedes-Benz 500SL

~~AWESOME!! by Tennessee Vol from Newport, Tennessee | January 14, 2014 AWESOME is the word I would use in dealing with Lake Norman Imports. I purchased my dream car there. Al, Amy and Gary went above and beyond to help me with my trade-in as well as financing. Practically all transactions were done over the phone which was a tremendous help to me seeng that I live three hours away. I would highly recommend this dealership to anyone looking for a good quality luxury vehicle. I also feel I have made some new friends. Received a call from Al to check and see if I was enjoying my new ride. Mercedes 500 SL Convertible. Most definitely. Kay from Tennessee.

Lake Norman Imports - 2009 Infiniti G35

Great Experience!!! Alex from Nashville, TN "I was out driving the G35 today. What a great car!!!! It was everything that you said it was. My wife and I were so surprised at how good it looks being that old. I really wasn't looking forward to buying a vehicle as I have been driving a company car or lease for the last 20 years and associated buying a car the same as going to the dentist. I did buy a couple used vehicles for my kids and hated the experience at the Nissan dealers even though I worked for Nissan for 26 years. I was even looking less forward to working with a "used" car dealer. You guys have restored my faith and opinion in the sales community for purchasing a car. This has been a great experience for me due to your friendliness, flexibility and hassle free attitude. I wish you were a little closer as I could probably send some more business your way. If I ever get to your neck of the woods, I will stop in and say hi. I would love to meet and personally thank both of you. Again, thanks for your help and for the beautiful car. By the way, thanks for the hat and key chain also-nice touch.

Lake Norman Imports - 2012 Ford F150 Raptor

HAPPY! HAPPY! HAPPY! by Troy and Gloria Akins Denver, NC My wife and I have purchased close to twenty vehicles in the last 30 years. Never have we received the down to earth buying experience like we did with y'all! We feel like we stepped back in time when purchasing a vehicle was no pressure and honest. Your warranty on my truck was great, no questions asked! Y'all make people feel like family!

Lake Norman Imports - 2010 Hummer H2

~~Great Service, Very Happy we did business there !! By Todd " Die hard Raider fan" Hoerner from Forest, VA We had been looking for a low mileage Hummer H2, and had seen their ad, we called and headed over there, the vehicle was every bit as nice as they said, we worked out a deal and the rest is history! We really enjoyed Garry and all his employees. They were first class, and went above and beyond to make sure we were satisfied. I would highly recommend them for anyone looking to purchase a vehicle, there inventory has nothing but high quality cars and trucks, you can tell they take pride in what they do, and I will be a lifelong customer.